Refund policy

Physical Workbooks
Because our workbooks are designed to be written in as part of the learning experience, all workbook sales are final sale once shipped. We're unable to accept returns or exchanges for used or written-in workbooks.

Damages and issues
Please inspect your order upon receipt and contact us immediately at jessica@jessicaschable.com if your item arrives defective, damaged, or if you received the wrong item. Include a photo of the issue, and we'll send a free replacement — no need to send anything back to us.

Digital Downloads
Due to the instant, downloadable nature of our digital products, all digital sales are final and non-refundable once the file has been accessed or downloaded. If you experience a technical issue accessing your download, contact us at jessica@jessicaschable.com and we'll make it right.

European Union 14-day cooling off period
Under EU law, customers have the right to cancel or return most orders within 14 days, without needing a reason. However, this right does not apply to goods made to your specification, digital content already accessed or downloaded, or sealed goods not suitable for return for health/hygiene reasons — which covers our consumable workbooks and digital products. If you're an EU customer with a question about a specific order, please contact us at jessica@jessicaschable.com.

Order Cancellations
If you need to cancel or change an order, contact us at jessica@jessicaschable.com within 24 hours of purchase. Once an order has begun processing or shipping, we may not be able to cancel or modify it.

Refunds
If a refund is approved (for damage, defect, or wrong item received), you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since approval, contact us at jessica@jessicaschable.com.

Questions?
Reach out anytime at jessica@jessicaschable.com, we're happy to help.